| If you are familiar with Shake support as it was done at Nothing Real and
at Apple Computer, after it was purchased by them, you will be familiar
with how I will run ShakeSupport.com. As I did at Apple, I will use email
as the primary communication tool for support. This will allow me to
service clients from any location and give you the fastest turn around
time with your issues. If needed, I will escalate the issue to a phone
call or Instant Message service if needed.
If you are not familiar with how Apple ran it's Shake support, in a nutshell I will help you, the Shake user, with everything from fixing broken or corrupted scripts, writing and fixing macros, general usage questions, system configuration, .h files, nreal.h files, and generally any how-too question in regards to Shake or image i/o to other apps. There is no limit to the number of emails. The stated hours of support will be from 7:00 am to 6:00 p.m. Pacific time. As many of you may already know, I have been known to answer questions on weekends and the evening. Since I am on my computer often, I will probably do the same, although it is not a guarantee.
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